FAQs

Frequently Asked Questions

How long will it take to receive my order?
Custom mat orders are typically shipped within 14 business days after final design approval and sign-off.
Standard (non-custom) mat orders are typically shipped within 7 business days.

In many cases, orders ship sooner depending on order size and complexity, but these timelines are a reliable guideline.

What is considered a custom order?
Custom orders include any mats with specific opening sizes, multiple openings, special layouts, or unique specifications requested beyond our standard offerings.

Do I need to approve my custom order before it’s produced?
Yes. All custom orders require final approval before production begins. This ensures accuracy and helps avoid errors. Production timelines begin only after approval is received.

Can my order ship faster than the stated timelines?
Often, yes. Many orders are completed and shipped ahead of schedule, especially smaller or less complex ones. However, we recommend planning around the standard timelines to be safe.

Does order size affect production time?
Yes. Larger or more complex orders may require additional time, while smaller orders can often be completed more quickly.

Will I be notified when my order ships?
Yes. You’ll receive a shipping confirmation with tracking details as soon as your order leaves our facility.

Do you offer rush orders?
If you have a tight deadline, please contact us before placing your order. We’ll do our best to accommodate rush requests where possible.

What happens if there is an issue with my order after I receive it?
If there are any issues with your order, please reach out to our team right away. We’re committed to making it right.